Frequently Asked Questions ( FAQ )

 

 

 

 

 

 

 

 

QHow to purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue and add other products into the cart or click “Checkout” to proceed for your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you can proceed with payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping method and click “next” button.
  6. Next you'll need to select your payment method and then click “next” button.
  7. Finally, you'll need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.



QWhat are the payment methods available?
We offer various kind of Payment Methods as shown below :-

1. Credit Card

2.  Cheque / Bank Transfer 


After you have made the payment, please send us the payment details of :


You may scan and email us the above info to: enquiry@aquakentro.com.my 


3.   Cash On Delivery Options available only for Kuala Lumpur & certain parts of Selangor.

 


QHow to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill your email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



QCan I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.



QWhat is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM).
 

 

QHow long does the delivery usually takes?

Delivery usually will takes about 3 to 5 working days depending on location.
 

 

Q. How about installation of the products?

 

                             installation process explained
 

             *In certain cases and places in Malaysia, we will facilitate basic installation service booking for the customers at no additional cost (FOC) with our service partners .                In other cases, customers will be required to contact us directly to check for the availability of service in their location and avail the same. 

For further details and assistance on installation, kindly contact Kent Customer Hotline at 03-21818153.

 

 

 

QI still have doubts!

Regret that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@aquakentro.com.my and we will assist you further.